Exchange Policy

Last updated: December 19, 2024

Thank you for shopping at Trios Fashion Hub.

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on exchanges. Please note that we do not offer refunds or returns. Instead, we provide an exchange policy that allows you to replace your item within a specified time frame.

Interpretation and Definitions

Interpretation

The words with initial capital letters have meanings defined under the following conditions. These definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Exchange Policy:

  • Company (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to Trios Fashion Hub, S-1, Vinayak Bhawan, Pitliyion ka Chowk, Behind National Handloom, Johri Bazar, Jaipur (302032).

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Trios Fashion Hub, accessible from https://triosfashionhub.com/.

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Exchange Policy

Exchange Eligibility

To be eligible for an exchange, please ensure that:

  • The Goods were purchased within the last 5 days.

  • The Goods are in their original packaging and unused condition.

  • The Goods are accompanied by the original invoice or proof of purchase.

The following Goods cannot be exchanged:

  • Goods made to Your specifications or clearly personalized.

  • Goods not suitable for exchange due to health protection or hygiene reasons and which were unsealed after delivery.

  • Goods that have been damaged, used, or altered in any way.

We reserve the right to refuse exchanges for any merchandise that does not meet the above conditions at our sole discretion.

Process for Exchanges

If you wish to exchange an item, you must inform us within 5 days of receiving the Goods by:

Once your exchange request is approved, you will need to return the Goods to us at the following address:

S-1, Vinayak Bhawan, Pitliyion ka Chowk, Behind National Handloom, Johri Bazar, Jaipur (302032)

You are responsible for the cost and risk of returning the Goods to Us. We recommend using an insured and trackable mail service.

Conditions for Exchange Approval

  • Upon receiving the returned Goods, we will inspect them to ensure they meet the exchange eligibility criteria.

  • If approved, we will process the exchange and dispatch the replacement item within 7 business days.

Contact Us

If you have any questions about our Exchange Policy, please contact us:

We value your trust and look forward to serving you again.